Driving product innovation through customer voice — expert project leadership and process development for industrial manufacturers.

iron echos

Hi there — we’re iron echos.

We help you capture the real signal from the noise of customer feedback.

At iron echos, we’re hyper-focused on helping our clients write and execute better product specs.

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Build better products your customers will love — with field-driven specs and focused leadership.

Our Services

Customer Advocacy Groups

We organize and facilitate structured conversations with your most experienced end users — operators, owners, and service techs — to bring real-world insights directly into your development process. These aren’t focus groups; they’re focused partnerships. By elevating the voice of the customer early and often, we help you prioritize features that matter and avoid costly missteps. The result is stronger alignment between your engineering team and the people who rely on your machines every day.

Process Review

We conduct focused assessments of your new product development and product lifecycle workflows to identify what’s working — and where bottlenecks or gaps are costing time and money. Our approach is collaborative, practical, and tuned to the realities of heavy manufacturing. With a short engagement, we can offer actionable improvements to help your teams operate more efficiently, make better handoffs, and reduce time to market.

Project Management

When timelines slip and priorities collide, we bring structure and build momentum. With hands-on leadership and a deep understanding of industrial product development, we help cross-functional teams stay focused, communicate clearly, and move projects forward. From concept to pilot builds, we keep workstreams aligned and visible so your teams can deliver results — not just reports.

Product Specifications

A great product spec starts with clarity and ends with alignment. We translate input from customers, product managers, and engineers into well-defined, field-driven specs that cut through assumptions and build stakeholder confidence. Whether you’re launching something new or updating a core platform, we help ensure the final product meets both technical and market expectations — without scope creep or delays.